Help Center

📌 Frequently Asked Questions (FAQ)

Welcome to our FAQ section! Below you'll find answers to the most common questions about our Four (4) Brands. If you need further help, feel free to contact us — we’re happy to assist you!

Payment Questions

Why does my PayPal statement say Dana Creative Printing?

This is our official business name. Your payment will show as Dana Creative Printing even though your order is placed under Frame Your Space Supply Co. or Spectacular Kreational Projects.

🖼️ Product Questions

What types of products do you offer?
We specialize in personalized keepsakes, Projects and Clothing including:

  • Personalized frames

  • Custom Shirts/Clothing

  • Custom Party favors

  • School Projects

Each product is customizable and designed to help you preserve life’s best moments.

How many images or videos can I use?

  • Life Loop Video Frame: Upload 1 video (up to 15MB)

  • TrueView Crystal: Add 1–3 images

  • Luxe Memory: Add 1 photo and optional message

Can I preview my order before it’s made?
We may send you a proof for approval if needed. We always make sure your product is perfectly personalized before shipping/delivering.

⚙️ Ordering & Customization

How do I upload my video or photo?
Life Loop Video Frame images of videos can be uploaded by a USB cord when you recieve your order. For the rest of the items, You'll be able to customize it before you make a purchase. If your having a problem with your upload link, after checkout you can email us with your image for us to upload your content. Send your files to: orders.danacreativehub@gmail.com

Can I add names, dates, or custom messages?
Yes! Most products allow short personalized messages. Include any details in the “Order Notes” at checkout.

What’s the processing time?
Custom orders are processed in 2–4 business days before shipping

🚚 Shipping & Delivery

How long does shipping take? (Frame Your Space Supply Co.)
Shipping times vary by location:

  • USA & Canada: 7–12 business days

  • Jamaica & Caribbean: 10–15 business days

  • UK & Europe: 10–20 business days

You’ll receive a tracking number when your order ships.

Do you ship internationally?
Yes! We ship worldwide. Rates and delivery times depend on your location.

💳 Payment & Refunds

What payment methods do you accept?
We accept all major credit/debit cards and secure checkout options such as PayPal (if enabled).

What’s your return/refund policy?
We offer replacements or refunds for damaged or incorrect orders. Due to the personalized nature of our products, we cannot accept returns for customer-uploaded errors. Please double-check your submission before placing an order.
Read our full Return Policy.

🎁 Gifting & Packaging

Can I send this as a gift?
Yes! Our products are gift-ready and perfect for any occasion. You can also leave a gift note during checkout.

What occasions are these great for?
Our products make heartfelt gifts for:

  • Weddings

  • Birthdays

  • Anniversaries

  • Baby showers

  • Graduations

  • Memorials

  • Housewarmings

  • Valentine’s Day and holidays

Promo Team & Affiliate FAQ

1. How do I sign up to become an affiliate or promo partner?

Simply fill out the sign-up form on our Affiliate Program page. Once approved, you’ll receive your personal promo code and access to your dashboard.

2. How do I share my promo code?

You can share your unique code through social media, email, word of mouth, or any platform you prefer. Remember, customers must use your code at checkout to track your sales.

3. Do my referrals get a discount?

No — the promo code tracks your sales for commission purposes only. It does not give the buyer a discount.

4. How and when do I get paid?

  • First sale bonus: Get an instant $200–$500 bonus after your first confirmed sale (paid within 24–48 hours).

  • Monthly payouts: All other commissions and bonuses are paid monthly via your chosen payment method.

5. How can I track my sales and earnings?

Log in to your affiliate dashboard on our site to view your sales, commissions, bonuses, and leaderboard position.

6. Can I use multiple promo codes at checkout?

No, only one promo code can be used per order.

7. What happens if someone uses my code but doesn’t complete the purchase?

Commissions are only paid on confirmed, fully paid orders.

8. Are there any rules I need to follow?

Yes! No spamming, no fake orders, and please represent Dana Creative Hub with respect and integrity. Violations may result in removal from the program.

9. Can I sell products in person or at events?

Absolutely! Just make sure your customers use your promo code when they place their orders online.

10. Who do I contact if I have questions or issues?

Email our Affiliate Support team at orders.danacreativehub@gmail.com and we’ll help you out quickly.

📩 Still Need Help?

If you have any other questions, feel free to reach out via our Contact Page or email us directly at orders.danacreativehub@gmail.com
We’re always happy to help.